The coming (and current) operator shortage…

One of the biggest issues facing an Ammonia refrigeration facility today is finding qualified and competent technicians to operate and maintain the system. It’s not uncommon for me to receive 2-3 emails or calls a week asking for help finding qualified help.

The baby-boomers are retiring in droves and industry in general has not prepared by training their replacements. Youth today (generally speaking) didn’t attend technical schools or even shop classes growing up so they lack the basic skills. Add to that the very real issue that “blue collar” work is not a field that most young people respect or desire to be involved with and we have a shortage just due to demographics.

There are other factors involved too: A few years ago in Pennsylvania we lost a very large number of PSM professionals who left our industry to go work with fracking companies involved with the natural gas industry. They left because operating a PSM program in the fracking fields is about 1/2 the work for about twice the pay. This morning I came across a blog post on “Peak Labor” that provides this chart:

Folks, the issues we have finding good help are not unique to our industry and they are not going to go away anytime soon!

Basic economics tells us that as an items supply decreases below the demand the price will have to go up. Is your business preparing for this?

If you choose to take the route that most facilities are taking right now – lowering the technical competence requirements – is your PSM program written to take into account this lower level of experience and skill? The procedure we write on how to drain an oil pot needs to be a lot more detailed for it to be safe for an operator with six months experience! While ammonia training schools such as WMI or GCAP can help prepare your new recruits for their job, it’s still going to take years to build in the experience needed to replace a 10 year veteran; your PSM program (specifically your PHA) needs to consider the hazards posed by these inexperience operators.

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Two recent NH3 Refrigeration Fines

US Labor Department’s OSHA cites Rochester, NY, milk products manufacturer, proposes more than $200,000 in fines, for repeat and serious hazards.
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$153k of the citations are Repeat citations.
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  • Failing to address the hazards of oil draining in the PHA.
  • Failing to address the inadequate ventilation of the machinery room in the PHA.
  • Failing to address work on platforms near relief points in the PHA.
  • Failing to have a scheduled completion date for 8 items in the 2009 and 2011 PHA.
  • SOPs for a compressor listed PSVs as a safety but both the P&ID, PHA and field inspection revealed they were not installed.
  • Failing to implement written procedures regarding torque specifications for installation of a regulator
  • Failing to implement written procedures regarding replacement of a relief device if it lifts during service
  • Failing to implement written procedures regarding inspections and testing of high level alarms.
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US Labor Department’s OSHA cites Sorrento Lactalis, proposes $241,000 in fines for repeat and serious hazards at Buffalo, NY, plant
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$192k of the citations are Repeat citations.
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  • Failing to label valves and level switches.
  • Failing to have written oil drain procedures for various equipment.
  • Failing to have written procedures for inspection and maintenance of piping supports, vessels, process alarms and ammonia pumps.
  • Failing to test safety cutouts on a compressor
  • Installing a valve without conducting a Management of Change procedure
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Shocking EPA video

Given some of the stories I’ve heard recently from the Ammonia Refrigeration industry, I can’t help but wonder if the strategy exposed in this video is also being used on us.

Top EPA official, Region VI Administrator Al Armendariz, using the vivid metaphor of crucifixion to explain EPA’s enforcement tactics for oil and gas producers. In this video Administrator Armendariz says: “But as I said, oil and gas is an enforcement priority, it’s one of seven, so we are going to spend a fair amount of time looking at oil and gas production. And I gave, I was in a meeting once and I gave an analogy to my staff about my philosophy of enforcement, and I think it was probably a little crude and maybe not appropriate for the meeting but I’ll go ahead and tell you what I said. It was kind of like how the Romans used to conquer little villages in the Mediterranean. They’d go into a little Turkish town somewhere, they’d find the first five guys they saw and they would crucify them. And then you know that town was really easy to manage for the next few years. And so you make examples out of people who are in this case not compliant with the law. Find people who are not compliant with the law, and you hit them as hard as you can and you make examples out of them, and there is a deterrent effect there. And, companies that are smart see that, they don’t want to play that game, and they decide at that point that it’s time to clean up. And, that won’t happen unless you have somebody out there making examples of people. So you go out, you look at an industry, you find people violating the law, you go aggressively after them. And we do have some pretty effective enforcement tools. Compliance can get very high, very, very quickly. That’s what these companies respond to is both their public image but also financial pressure. So you put some financial pressure on a company, you get other people in that industry to clean up very quickly. So, that’s our general philosophy.”

You can watch the video at this link.

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Relationships matter!

Bear with me for a few minutes, because this is going to start out talking about one thing but end up talking about something entirely different.
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Beef Products International (BPI) has been in the news lately because their product has been dealing with an unprecedented social media attack. BPI produces finely textured lean beef from beef trimmings and then treats it with NH3 gas to ensure it is free of harmful bacteria. This product is then mixed with regular textured beef to produce the hamburger that was used nearly universally up until the last few weeks.
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A few months ago someone came up with the idea to label the product “pink slime” and a whole cacophony of ill-educated but well-meaning people let their emotions over-ride their logic in a hurry. The market for this completely safe product has essentially disappeared in a few weeks. Just yesterday BPI announced the closure of 3/4 of their facilities and the anticipated loss of 3,000 jobs.
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I personally know several engineers at BPI and have always been impressed with their singular devotion to both Process and Food safety – the product that BPI makes and the people that make it are NOT the same thing that’s being characterized by the media. When I talked to some of them this week they were all taken aback at how quickly this firestorm broke out – and how they wished they had done something to prevent this disinformation campaign from destroying the business earlier.
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..and that, my friends, leads me to something else entirely! Let’s talk about developing relationships.
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You will develop a relationship with your local fire company, the local media and the people and businesses neighboring your facility. The question you have to ask is this: Do I want to develop this relationship right now or do I want to wait until some mishap affects my facility?
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Think about it!
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Do you want to invest the time and effort in developing a positive relationship with those who will respond and be affected by an emergency situation at your facility NOW, or would you rather try and do it while also dealing with the incident? To quote the band Rush: “Even if you choose not to decide, you still have made a choice!”
Get your local fire department in for a tour and throw a pizza party. Join your Local Emergency Planning Committee (LEPC) so you can provide real solutions. Do something to be pro-active today because it might decide the survival of your company in the event of a release.
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What to do when litigating an OSHA citation

Timothy W. Hoover, writing in the “The Daily Record” has an excellent article explaining the steps to contest an OSHA citation.

Consider reading it all!

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Refresher Training

Many people struggle with Refresher Training. I think this is because the way they train to meet the PSM/RMP requirement is fundamentally flawed: Most places re-train each operator on EVERY SOP they are expected to perform at least every three years. I don’t think this has any benefit at all – it’s a waste of time and resources to do completely so most facilities just hand their operators a stack of SOPs and have them initial them. This “sign here” approach is not acceptable to OSHA and shouldn’t be acceptable to anyone else. So, let’s say we’re properly employing this approach and teaching each SOP (and each phase of those SOPs) to every operator at least every three years. To me this is an awful waste of time without much, if any, benefit to the operator.

Even worse, it isn’t what the standard requires:

1910.119(g)(2) Refresher training shall be provided at least every three years, and more often if necessary, to each employee involved in operating a process to assure that the employee understands and adheres to the current operating procedures of the process…

The key phrase here is “understands and adheres to the current operating procedures of the process.” Let me outline a simpler approach:

We’ll assume you initially trained each operator to follow the SOP and trained them in the SOP to the level that they understand it. You’ve also documented this training including the means you used to verify that the operator understood it. We’ll also assume you have a good MOC procedure so when the SOPs are updated, appropriate training is conducted so everyone understands the changes.

At this point in our scenario the operators understand the SOP. It’s unlikely they’ll suddenly stop understanding it, so our real issue now is how do we assure that they “adhere” to the current operating procedures of the process? Why not set up a system where we:

  1. Train annually to reinforce the importance of adhering to the written SOP and require a copy of the written SOP to be with an operator when they are performing a task.
  2. Set up a committee of operators to review each and every SOP for accuracy and efficacy at least every 2-3 years. Offer concrete ways that operators can make suggestions for improvements to the SOPs to this committee. (Think of the value here for documentation in your Employee Participation binder!)
  3. Occasionally audit operators on their adherence to the written SOPs – at a frequency that ensures every operator is observed for adherence to an SOP at least once a quarter. (Which SOP doesn’t really matter – we’re trying to ascertain they are adhering to the idea of written SOPs)

When we find that operators are adhering to the written SOP we have met our performance burden with the annual training on adhering to the written SOP.

When we find an operator who does not follow the written SOP, we initiate re-training on the importance of adhering to the written SOP and ensure that the reason they aren’t following it is because they never understood it to begin with.

Doesn’t this system seem a little bit better than the “way it’s always been done?”

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A debate on Management of Change

Recently a group of safety yahoos got together to discuss a situation:

You have a freezer with racking. The racking needs to be removed for XXXX reason. You hire a contractor to do the job. You evaluate and train the contractor as a PSM Contractor. In the midst of removing the racking, the contractor strikes some NH3 piping with a forklift and cause a NH3 release. NOTE: the piping in this scenario is 18″ above the rack and against the wall and ceiling, but not protected in anyway and the driver of the forklift was trained for the forklift he was operating. The racks were used to store products that were handled by hand – not by forklift, so the forklift being used to remove the racks is only in the freezer to install and remove racking.

One of us posted this to the LinkedIn forums and promised each other not to comment on it until the conversation ran it’s course. There seems to be two camps: the Non-MOC camp is best represented by Bryan Haywood of SAFTENG.net. What follows is my response to that camp:

“The major objective of process safety management of highly hazardous chemicals is to prevent unwanted releases of hazardous chemicals especially into locations which could expose employees and others to serious hazards. An effective process safety management program requires a systematic approach to evaluating the whole process. Using this approach the process design, process technology, operational and maintenance activities and procedures, nonroutine activities and procedures, emergency preparedness plans and procedures, training programs, and other elements which impact the process are all considered in the evaluation. The various lines of defense that have been incorporated into the design and operation of the process to prevent or mitigate the release of hazardous chemicals need to be evaluated and strengthened to assure their effectiveness at each level. Process safety management is the proactive identification, evaluation and mitigation or prevention of chemical releases that could occur as a result of failures in process, procedures or equipment.” –Appendix C to §1910.119 (non-mandatory)

In the scenario we’ve been discussing I keep going back to the intent of the standard. When we brought this situation up for discussion it was because it’s one of those odd-ball situations where your gut instinct tends to lead you in the wrong direction. Upon reflection, I think there are many ways to address the issues that this situation poses. What follows is one way of dealing with the situation that I feel fits within a properly implemented Ammonia refrigeration PSM program that meets the modern understanding of what Process Safety Management entails.

First, the area in question is a refrigerated space with a small evaporator and its required piping and valving. If we were to build this today we’d likely place the unit in a penthouse or provide some alternative means of protection. Unfortunately, the vast majority of us deal with legacy systems that were designed with criteria that did not exactly place safety on the top of the list. We have to deal with the systems we have – not the ones we wish we have.

In this case the evaporator is against a wall behind some manually loaded racking. This is fairly common for ingredient rooms in Ice Cream plants and other such facilities. The air unit is well out of the way of where a worker can affect it and the rack itself actually provides a barrier to reaching the air unit with a manual pallet jack. Maintenance workers use a ladder to reach it for servicing. At some point in the facilities history a good deal of time, money and brain-power went into the PHA. The members of that PHA team analyzed the hazards of the process and the hazards around the process that could affect it. In the section of the PHA dealing with this room, there was a question about “Struck by” hazards. The team reasoned that there was never an intention of placing PIT (powered industrial trucks) in the space so the PHA did not consider it a credible hazard. But there were safeguards in place as well: There was a policy on forklift use and there were signs in place saying “No Forklifts.” More importantly there was no need to take a forklift in the area because due to space constraints it was easier to push a manual pallet jack in for the rare large load of flavorings that needed to go into the space.

I like to repeat the wise words of Trevor Kletz about 20 times each PSM class: “Institutions have no memory, only people have memories.” This is important because at some point people change, move on, get fired or promoted and eventually the only institutional knowledge of why forklifts weren’t allowed in the space, and why the situation was acceptable is enshrined in the Process Hazard Analysis or PHA.

To reiterate – the only memory of the hazards and safeguards in place is in a document that most people operating or maintaining the system will ever read, let alone become so familiar with that they can actively understand the hazards and safeguards present without referring to it: the PHA.

When the change of racking in the space was considered – or indeed any change takes place on or near a covered process – I like to ask the following question at the facility’s PSM meeting: To what extent can this change affect, or be affected by the process? While this differs from the usual practice of how most PSM implementers decide whether or not a MOC is required, I believe it is in keeping with the language of the standard:

1910.119(l)(1) – The employer shall establish and implement written procedures to manage changes (except for “replacements in kind”) to process chemicals, technology, equipment, and procedures; and, changes to facilities that affect a covered process.

It’s that last bit – “changes to facilities that affect a covered process” – that makes me want to perform a Management of Change. Perhaps your gut instinct tells you that the change (as it’s envisioned) would not affect the process. Surely, if the change in this case was carried out correctly I think we would all agree it would not have. I’ll quote from the OSHA compliance guidance given in CPL 03-00-004 (the Refinery PSM NEP):

A MOC procedure is a proactive management system tool used in part to determine if a change might result in safety and health impacts. OSHA’s MOC requirement is prospective. The standard requires that a MOC procedure be completed, regardless of whether any safety and health impacts will actually be realized by the change. The intent is, in part, to have the employer analyze any potential safety and health impacts of a change prior to its implementation. Even if the employer rightly concludes there would be no safety and health impacts related to a change, 1910.119(l)(1) still requires the employer to conduct the MOC procedure.

As part of my PSM team’s discussion we’d look at the PHA for the area in question. Were there any identified hazards and safeguards? There was no credible struck by hazard because there were no forklifts. Well, we’re about to change that right? Every safeguard we identified is also being thrown out the window. To my mind there is no doubt: This is a change, and the change can affect the safety of my process.

I’m not sure how your MOC procedures work in practice, but I know that this entire conversation that I’ve described above can take place in less than 15 minutes. I also know that the safeguards we decide upon will be fairly easy to design, implement and document. I wouldn’t think that the entire process would take over a half an hour.

In your article you discuss the threat of “drowning in paperwork of little or no value”, but a MOC isn’t paperwork. A MOC is an analysis of a change and it’s affect on the system that is documented on paper. We do safety a great disservice when we confuse the form with the function. If I may quote from GCAP’s training manual on the MOC element:

“No single form can work for every type of change to the system. While a form can be used as guidance on conducting a management of change, it is only meant to document the change – not to manage it. Managing a change is no less complex than managing a shop floor or a warehouse; you might be able to document that you did it on a form, but no form can tell you how to make the hundreds of decisions required of management on a daily basis.”

We are free to document that we managed the change in any way that meets the requirements of the standard. Every bit of the discussion in this article on the nature of the change and its impact would have occurred in a safe facility with a PSM program – all I am saying is that since we are already doing the work, we might as well document it as a MOC and take credit for the work!

You also mention in your article that there are other ways of dealing with this change. I agree completely – there are many ways to handle it safely. In my opinion though, there is only one compliant way to handle it in a PSM covered process on the small scale most Ammonia refrigeration systems operate on.  Why use a different tool when we already have one designed to manage changes that we are already familiar implementing?

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No NH3 Detection – General Duty Citation in store?

Most General Duty citations have nothing to do with Ammonia refrigeration but I’ve started to see a trend recently where processes that are not covered by PSM are being subject to Recognized and Generally Accepted Good Engineering Practices (RAGAGEP). The example below is from an organic poultry processor in Georgia:

General Duty Citation for lacking Ammonia Detection

Even though this company had less than the threshold quantity required for Process Safety Management programs (10,000 pounds for Anhydrous Ammonia) you see they have a General Duty to furnish a place of employment that was free from recognized hazards. Ammonia is a hazard that is generally recognized and an Ammonia detector is a Recognized and Generally Accepted Good Engineering Practice.
You can look up the full citation on OSHA’s website.
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Website Availability of Non-OCA RMP Data

Email from the EPA:

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As you know, EPA regulates certain hazardous chemical facilities under 40 CFR Part 68 – known as the EPA Chemical Accident Prevention or Risk Management Plan (RMP) program.  EPA is aware that state and local communities are major stakeholders in the RMP program, and as such the Agency would like to alert you to a step we are taking to improve the efficiency of this program.

Current EPA plans call for the re-establishment of Internet access to the non Off-site Consequence Analysis (OCA) sections of the RMP database beginning in July of 2012.

Under the Risk Management Plan program, hazardous chemical facilities must submit RMPs to EPA. The Agency maintains a national electronic database of RMPs, and that database currently includes plans from approximately 13,000 active RMP facilities.

EPA identifies two categories of information contained within or derived from RMPs. These are:

* Off-site Consequence Analysis (OCA) information, which includes the portions of RMPs that describe a regulated facility’s worst-case release scenario(s) and alternative (more likely) release scenarios, and also includes any statewide or national facility rankings developed by EPA which is derived from this information
* Non-OCA information, which includes the remaining portions of RMPs, including facility registration information, information about the history of serious accidental releases at the facility, information about the facility’s accident prevention and emergency response programs, and an executive summary

Under the law, public access to OCA information is very limited. In August 1999, the President signed Public Law 106-40, the Chemical Safety Information, Site Security, and Fuels Regulatory Relief Act (CSISSFRRA). Among other things, CSISSFRRA responded to concerns over the sensitivity of OCA information by restricting public access to the information and requiring EPA and the Department of Justice (DOJ) to publish regulations establishing methods for public access to OCA information that would minimize the risk of its criminal use. CSISSFRRA, and subsequent regulations enacting it (40 CFR Chapter IV), provide full OCA information access only to “covered persons” – including Federal, State, and local government officials, their agents or contractors, and other specified individuals with an official need for the information. CSISSFRRA prohibits covered persons from disclosing to the public OCA information, including statewide or national rankings derived from OCA information, except in certain circumstances.

The law and its implementing regulations do allow members of the public limited access to OCA information in designated Federal reading rooms, which are usually located in EPA Regional Offices or Department of Justice offices in each state.   Additionally, owners of covered facilities may make their facility’s OCA information available to the public, but are not required to do so.

On the other hand, there are no legal restrictions on the distribution of non-OCA RMP information.  In late 1999, shortly after the RMP regulation went into effect, EPA made non-OCA RMP information available to the public via the Agency’s Internet website. However, after the terrorist attacks of September 11, 2001, EPA made a voluntary decision to remove all RMP data from the Agency website.  Since that time, members of the public desiring access to current non-OCA RMP information from EPA must either visit a Federal reading room, or send a Freedom of Information Act (FOIA) request to the Agency. As an Agency, we have received repeated FOIA requests for access to the non-OCA portions of RMPs that we are compelled to grant. Thus, the failure to have the non-OCA portions of the RMP database accessible through EPA’s website has led to bureaucratic burden on the requesters and the Agency without any significant additional protection of the information.

EPA is now planning to once again make the non-OCA portion of the RMP national database available to the general public via the Agency’s website.  The Agency believes that restoring public access to this information may be very useful to members of the public and most significantly, will ease access to essential information for critically important public sector EPA partners such as police, fire fighters, medical emergency responders, emergency management planners, State Emergency Response Commissions (SERCs), and Local Emergency Planning Commissions (LEPCs).

For example, we believe that access to non-OCA RMP data via the EPA website will be useful to the FBI as it seeks to maximize the effects of outreach programs and to successfully engage potential partners in the national effort to combat terrorism; to DHS Chemical Security planners seeking to evaluate the scope and penetration of their programs, both voluntary and regulatory; to agencies evaluating risk analytic processes, critical infrastructure: in short, myriad partners in the national preparedness effort.  In such cases, the streamlined access afforded by a public access website should prove to be a major step forward in efficiency.   We are especially confident that a simple access system will be very effective in restoring access to this type of information to our non-federal preparedness and response partners.

Please Note – Access to OCA information will continue to be restricted in accordance with CSISSFRRA and 40 CFR Chapter IV.

Current EPA plans call for Internet access to the non-OCA sections of the RMP database to be activated in July 2012.  Prior to that time, we would like to obtain feedback from our stakeholders and address any questions or concerns that you may have.  If you have any questions concerning EPA’s decision or plans to make RMP non-OCA information available via the Internet, or would like more information, please contact EPA’s Office of Emergency Management, at 202-564-8600 or by email at [email protected], or to our Deputy Director, Dana Tulis, at [email protected]

Thank you.

Lawrence M. Stanton, Director
Office of Emergency Management
Office of Solid Waste and Emergency Response
US Environmental Protection Agency

All of this NON-OCA information is already available (although a few months out of date) at http://rtknet.org/db/rmp. The only difference when this goes into effect is that the information will be immediately updated on the web once this new site goes live.

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PSM Covered Chemical Facilities National Emphasis Program goes NATIONWIDE!

OSHA promulgated the PSM standard in 1992 in response to a number of catastrophic incidents that occurred worldwide (See Process Safety Management of Highly Hazardous Chemicals, 29 CFR 1910.119).  These incidents spurred broad recognition that releases of highly hazardous chemicals could lead to incidents that may occur relatively infrequently, but, due to their catastrophic nature, often result in multiple injuries and fatalities.

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On September 13, 1994, OSHA issued Instruction CPL 02-02-045, Process Safety Management of Highly Hazardous Chemicals – Compliance Guidelines and Enforcement Procedures.  This instruction established policies, procedures, clarifications, and compliance guidance for enforcement of the PSM standard.  The instruction acknowledged that Program Quality Verification (PQV) inspections were resource intensive, and, therefore, OSHA would perform only a limited number each year.

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Consequently, very few PQV inspections have been conducted since Instruction CPL 02-02-045 was issued in 1994.

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In July 2009, OSHA implemented a pilot NEP for PSM-covered chemical facilities.  The pilot outlined a new approach for inspecting PSM-covered facilities that allowed for a greater number of inspections using better allocation of OSHA resources.  Under the pilot, OSHA was able to increase the number of PSM facilities inspected with relatively limited resources.

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Based on data collected and feedback from OSHA personnel, this Instruction outlines a slightly modified Chemical NEP that will be launched OSHA-wide…

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This Instruction expands the PSM-Covered Chemical Plants National Emphasis Program nationwide to all OSHA Regions and State Plans.

  • Facility categories have been reduced from three in the pilot NEP to two: facilities likely to have ammonia used for refrigeration as the only Highly Hazardous Chemical (HHC) and all other facilities.
  • The number of programmed inspections required per Area Office has been reduced.
  • Significant industry and/or OSHA experience has been recognized for CSHO qualifications to conduct PSM inspections.
  • A requirement to verify abatement of previous OSHA PSM citations has been added.
  • Instructions for preparing targeting lists have been clarified, and program evaluation requirements have been reduced.
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You can read the directive CPL 03-00-01 here.

Other than the above changes it’s the same as it has been for the past two years. I’d suggest you schedule yourself for an NEP level PSM course in the near future. Reading the questions in the refinery PSM NEP are a good way to get yourself oriented towards the current view of acceptable PSM implementation.

The NEP is focused on PSM Ammonia Refrigeration Systems as Category 1 facilities and non-refrigeration Ammonia and other non-refinery PSM covered facilities as Category 2.

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